Frequently Asked Questions


 

RETURN POLICY: What is your return policy?

Please note that our online return policy & in-store return policy are different.

ONLINE RETURN POLICY
Our policy has recently changed, please review prior to purchase.

We hope that you love your purchase; however, if for any reason you are not completely satisfied, you may return or exchange your eligible merchandise* by requesting a return through our online Request Return Module within 3 days of receiving your order. Authorized returns will receive your choice of a full merchandise credit, less shipping costs or a refund less shipping costs and a 20% restocking fee. If your initial order included free shipping, the shipping cost will be deducted from the return. You will then be eligible for free shipping, once again, on your next purchase.

*You may return or exchange all products except those that are special order, sale, or reduced price. Jewelry and accessory purchases are final sale. All International Orders are final sale.
Rissyroos.com requires that you choose your wear date at checkout in order to guarantee that you will receive your order in time for your special event. Under no circumstances will a return or exchange be accepted past the wear date you have selected. Once you have placed an order at RissyRoos.com you may not cancel your order unless the item ordered is not available to be delivered prior to your wear date.

To Obtain a Return Authorization: All return requests must be submitted through our website through the Request Return Module within three days of receiving your order. Once your return request is approved, you will be issued an RMA number and a UPS electronic return shipping label will be emailed to you. There is a $12.00 fee for return shipping that will be deducted from your return. Please Note: Any returns postmarked after 3 days of receiving your RMA, shipped after your chosen wear date, and/or without a return authorization will be refused. Returned goods must be returned in original condition. We 100% inspect all items prior to shipping to ensure there are no damages. Returns are inspected upon receipt. Upon return of your merchandise, in original condition with all tags attached, your return will be processed. All exchanges and items purchased with merchandise credit are final sale.

 

IN-STORE RETURN POLICY

No cash or credit card refunds. All sales are final on eveningwear, jewelry, layaway, and reduced items. In store credit only on shoes and casual clothing if returned within 10 days with receipt.

 


 

AVAILABILITY: How do I know if what I want is available?

Once an order is placed we will check availability and let you know within 72 hours if your style is available in your desired color and size and in time for your special occasion. If for any reason your dress is not available, we may be able to special order the item for you from the manufacturer. A Rissy Roo's representative will notify you prior to confirming your order if the item that you have chosen is available for special order. You will be offered the option to place a special order or to cancel your order at absolutely no charge to you. Orders are not processed until we can confirm that we have exactly what you want and can get it to you in time for your special occasion. You may also choose to email us at info@rissyroos.com or call us toll free at 1-866-RSY-ROOS (779-7667) to check stock availability prior to placing your order.

 


 

LOW PRICE GUARANTEE: If I find the item that I want on another site for a lower price, will you beat it?

 

If you find the dress or shoes that you are looking for at a lower price, we will beat it by 3%! Simply contact us and tell us the exact url where we can locate the dress at a lower price prior to placing your order, we will verify the price and then we will beat it by 3%!

Our lower price guarantee applies to dresses available for purchase from another online store with secure online order processing at their regular price. If the dress on the site is marked as "Sale", "Clearance", "Special", or other specially priced items, the guarantee does not apply. We do not honor errors on other sites. Items found on internet Auction sites are invalid. Shipping charges applied by the competitor website will also be included when we verify the price (Other sites may discount dresses and make up the difference with excessive shipping and handling fees). To verify prices we must be able to find the dress, price, and shipping and handling fees on the website.






INTERNATIONAL SHIPPING: Do you ship to International Destinations?

 

Yes, Rissy Roo's ships to International Destinations.  Due to a need for increased security, we request that you make payment for any International Orders through PayPal.  If you have not chosen to make your payment through PayPal you may receive a PayPal invoice after your order is placed requesting payment. We appreciate your cooperation in preventing online credit card fraud and for helping to make the web a safer place to shop. 

 

Rissy Roo's currently offers the following shipping services for International Shipments (all services may not be available for all locations):


United States Postal Service - USPS

 

Priority Mail International Service: Delivery in approximately 6-10 Business Days of Confirmed Ship Date

Priority Mail Express International: Delivery in approximately 3-5 Business Days of Confirmed Ship Date

United Parcel Service - UPS

 

UPS Worldwide Expedited: Approximately 2-5 Business Days from confirmed Ship Date

UPS Worldwide Express: Approximately 1-3 Business Days from Confirmed Ship Date



PLEASE NOTE: All International Orders Are Final Sale. Customers are responsible to pay for any taxes or custom duties payable in his/her own country when the order arrives there. We cannot guarantee a delivery date for international orders as we have no control over international customs.



*For many major markets. Average number of days may vary based upon origin and destination.





 

ADDITIONAL IMAGES: Do you have additional images of the items online at RissyRoos.com?



Rissy Roo's puts all available images on the website. We realize that it is frustrating that there is not always an image in every color that an item is offered in; however, all images are provided by the manufacturer and we do not always get an image in every color that is offered.






SECURE SITE: Is it safe to place orders online at RissyRoos.com?

Yes, Rissyroos.com uses a SSL secure server to collect credit card details. Your private information is secure and will not be shared with any third parties for any reason.


All Purchases at RissyRoos.com come with a Norton Shopping Guarantee. At no cost to you, any purchase that you make at RissyRoos.com receives ID Theft Protection up to $10,000, a $1,000 Purchase Guarantee, and a $100 Lowest Price Guarantee. View more details on the Norton Shopping Guarantee here.

 




 


AUTHENTICITYAre your dresses original designer dresses?

 

Yes, all of our dresses are 100% authentic designer dresses.  Rissy Roo's is an authorized retailer for all of the brands that we carry and will only sell authentic dresses.