Frequently Asked Questions


 

RETURN POLICY: What is your return policy?

Effective June 9, 2020

Rissy Roo's does not accept returns, allow exchanges, offer store credits, or issue refunds of any kind. All sales are final.

 

AVAILABILITY: How do I know if what I want is available?

Once an order is placed, we will check availability and let you know within 72 hours if your style is available in your desired color and size and in time for your special occasion. If for any reason your dress is not available, we may be able to special order the item for you from the manufacturer. A Rissy Roo's representative will notify you prior to confirming your order if the item that you have chosen is available for special order. You will be offered the option to place a special order or to cancel your order at absolutely no charge to you. Orders are not processed until we can confirm that we have exactly what you want and can get it to you in time for your special occasion. You may also choose to email us at info@rissyroos.com or call us at (609) 926-9200 to check stock availability prior to placing your order.

 


 

LOW PRICE GUARANTEE: If I find the item that I want on another site for a lower price, will you beat it?

 

If you find the dress or shoes that you are looking for at a lower price, we will beat it by 3%! Simply contact us and tell us the exact URL where we can locate the dress at a lower price prior to placing your order, we will verify the price, and then we will beat it by 3%!

Our lower price guarantee applies to dresses available for purchase from another online store with secure online order processing at their regular price. If the dress on the site is marked as "Sale", "Clearance", "Special", or other specially priced items, the guarantee does not apply. We do not honor errors on other sites. Items found on internet Auction sites are invalid. Shipping charges applied by the competitor website will also be included when we verify the price (Other sites may discount dresses and make up the difference with excessive shipping and handling fees). To verify prices we must be able to find the dress, price, and shipping and handling fees on the website.






INTERNATIONAL SHIPPING: Do you ship to International Destinations?

 

Yes, Rissy Roo's ships to International Destinations.  Due to a need for increased security, we request that you make payment for any International Orders through PayPal.  If you have not chosen to make your payment through PayPal you may receive a PayPal invoice after your order is placed requesting payment. We appreciate your cooperation in preventing online credit card fraud and for helping to make the web a safer place to shop. 

 

Rissy Roo's currently offers the following shipping services for International Shipments (all services may not be available for all locations):


United States Postal Service - USPS

 

Priority Mail International Service: Delivery in approximately 6-10 Business Days of Confirmed Ship Date

Priority Mail Express International: Delivery in approximately 3-5 Business Days of Confirmed Ship Date

United Parcel Service - UPS

 

UPS Worldwide Expedited: Approximately 2-5 Business Days from confirmed Ship Date

UPS Worldwide Express: Approximately 1-3 Business Days from Confirmed Ship Date



PLEASE NOTE: All International Orders Are Final Sale. Customers are responsible to pay for any taxes or custom duties payable in his/her own country when the order arrives there. We cannot guarantee a delivery date for international orders as we have no control over international customs.



*For many major markets. The average number of days may vary based upon origin and destination.





 

ADDITIONAL IMAGES: Do you have additional images of the items online at RissyRoos.com?



Rissy Roo's puts all available images on the website. We realize that it is frustrating that there is not always an image in every color that an item is offered in; however, all images are provided by the manufacturer and we do not always get an image in every color that is offered.






SECURE SITE: Is it safe to place orders online at RissyRoos.com?

Yes, Rissyroos.com uses an SSL secure server to collect credit card details. Your private information is secure and will not be shared with any third parties for any reason. 




 


AUTHENTICITYAre your dresses original designer dresses?

 

Yes, all of our dresses are 100% authentic designer dresses.  Rissy Roo's is an authorized retailer for all of the brands that we carry and will only sell authentic dresses.  



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